Produce a suite of implementable opportunities to enable an organisation's desire to support and sustain high performing product teams.
Service Victoria wanted to ensure their products and services were created with excellence and best-practice in User-Centered Design and Product Management discipline and application.
They asked us to provide their Leadership Team with a independent product lens and perspective on whether the organisation had the right people, skills, experience and tools to deliver its current and future program of work, and what to do next to achieve a scalable and sustainable organisational model.
Using interviews and observation techniques, we formed a suite of insights and considerations covering product, people and organisational capability. Theming these, we applied Agile best-practice and a product lens to identify opportunities for the business. We prioritised the opportunities, socialised and validated them with senior execs and staff and iterated into a suite of opportunities, recommendations and next steps for a 12 month period focused around:
We helped them answer … “as an organisation, what do we need in place, to support and sustain high performance product teams?”